Platform API Reference
Every business misses calls. The phone rings while you're serving someone else, enquiries arrive at 11pm, and the person on the other end — a customer, a caller, a member, a resident, a prospect — gives up and goes elsewhere.
The the platform lets you put an AI assistant on the end of every phone line and every website, one that answers instantly, speaks naturally, knows your business, and takes real actions: answering questions, taking messages, booking appointments, collecting details, and handing you a full transcript and summary of every conversation.
This guide is the complete reference for doing all of that through the API. Everything the dashboard can do, the API can do — so you can automate onboarding, wire the platform into your own systems, or build your own product on top of it.
The journey is five steps:
- Create an assistant app — a name, a greeting and instructions for how it should behave.
- Teach it — upload your website, documents and FAQs so it answers with your facts, not guesses.
- Make it yours — choose its voice, personality, branding and languages.
- Go live — take it live, give it a phone number, and embed its chat on your website.
- See what's happening — read transcripts, summaries, caller history and your usage, all from the API.
The chapters below follow that order. If you want to be up and running in five minutes, jump straight to the Quickstart.