Secure, patient-first
phone intake. Answered instantly.
When someone calls your clinic, they want to feel looked after and heard straight away. ECH picks up the moment you can't, works with your own clinical diary, and handles every enquiry with the care and privacy your patients deserve.
The phone gets busy faster than you can.
There are only so many hands.
Monday mornings and the post-clinic rush leave up to 30% of patient calls unanswered, which delays care and loses you new patients before they ever register.
Worried patients won’t leave a message.
Someone anxious about an appointment won't leave a voicemail. They'll hang up and call the next clinic on their list instead.
Ordinary answering services aren’t built for this.
Standard call centres and generic answering services don't have the security or the clinical sensitivity that personal health information needs.
A receptionist
who never goes to lunch.
Sounds like your best receptionist.
Tuned to your clinic - the tone, the words, the things it would never say. Patients can't tell it isn't your own front desk.
"An anxious patient was greeted, reassured, and booked in before I could even pick up." - Practice manager, fertility clinic
Picks up 24/7. Even at 5:55 a.m.
Answers quickly however busy it gets. Just as warm at 6am as at 6pm. And it hands over to your on-call clinician when it really matters.
Knows your services, fees and locations.
Answers from your own information. Books into your own diary (with integration). It will never make up a price.
Our customer became an investor.
That’s the story.
“"We tried two answering services and neither could meet our standard. ECH picked up where they couldn’t. Patients hear the same voice at 8 a.m. as at 6 p.m. - that’s what we needed."”
Built for GDPR.
Built around Caldicott.
The privacy and compliance care that private healthcare needs - and the same foundation public hospital groups will need too, when the time is right.
GDPR-compliant by default.
EU + UK residency. 30-day audio retention default, configurable down to none. DPA on file before first call.
Caldicott principles, mapped to the agent.
Justify, minimise, access, aware, accountable, share, no surprises. Every clinic’s playbook reviewed against all seven.
Clinical governance + version control.
Every change to the agent’s behaviour is journaled, attributable, and rewindable. Compliance for free.
What the ICO has said. And hasn’t.
A plain-English walk-through of current ICO guidance on voice AI in healthcare, updated quarterly.
From £199 / month. All clinic features included.
No tiers hidden behind a sales call. GDPR + DPA included. Pricing scales with how much you use, so a small practice pays for a small practice.
The next patient.
Already answered.
Set up your own clinic-tuned AI receptionist in twenty minutes. We’ll go through your playbook with you before it ever takes a call.