Twelve questions before you sign.

Twelve essential questions to ask any voice AI vendor before you sign. Learn how to evaluate response latency, diary integration, and data compliance standards - even if you do not buy from us.

INSIDE

1. Who owns the recordings, and where are they stored?
2. How is GDPR / DPA handled, and is it ready before the first live call?
3. What happens when the agent can’t answer? Who gets called, and when?
4. How is brand voice tuned, and how do you verify it on real calls?
5. What’s the SLA on pick-up time, and is there a degraded mode?
6. How are out-of-hours / overflow / call-back loops handled?
7. What does success look like to the vendor? Whose metrics do they report on?
8. Can the agent be versioned and rolled back? Is every change auditable?
9. What integrations are in place vs. on the roadmap vs. theoretical?
10. How is the agent escalated to a human, and what context is handed over?
11. What does the pricing look like at 2× and 5× your current volume?
12. What’s the exit plan? How do you take your data with you?

READY?

Use it as a scorecard. With us, or without.

If you decide to talk to us after running the questions, great. If you decide we don't pass, we'd rather know that too.

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