Opening hours. Group bookings.
Without tying up the office.
Museums, galleries, historic houses, gardens, visitor attractions. The agent handles the questions your admin team gets asked twenty times a day - opening hours, accessibility, group rates - and routes the rest to the right person.
The same ten questions, twenty times a day.
Opening-hours queries take up the whole morning.
Half of visitor calls are answerable from your own website. The other half tie up admin who could be onboarding a school group instead.
School and group bookings get lost in voicemail.
A school trip enquiry is six months of planning that starts with a single phone call. If it doesn’t get picked up, that whole arc happens somewhere else.
Accessibility questions deserve a calm answer, not a beep.
A wheelchair user planning a visit shouldn’t leave a voicemail and wait three days. The answer matters that day.
Knows the FAQ.
Captures the bookings.
Trained on your visitor information.
Opening hours, ticket prices, school rates, accessibility, parking, dog policy. Pulled from your own website and reviewed with your team.
Hospitable, the way your front of house is.
The agent sounds like a member of your team, not a call centre. Visitors get the warmth they got at the gate.
Answers in seconds, seven days a week.
Bank Holiday Sunday is your busiest day. The phone keeps ringing while admin is on the floor. The agent doesn’t need a lunch break.
Two school bookings on a closed Monday.
“"Two school groups booked on a Monday we were closed to the public. Before ECH the phone just rang out. Both schools would have rung the competitor down the road by Tuesday morning."”
From £199 / month. Trust and charity rates available.
Talk to us about heritage or charitable status pricing. Volume-based credit pricing scales with your visitor numbers.
The next school group. Already booked.
Try the free demo. Spend the next bank holiday on the floor with your visitors, not on the phone.